How can we help?

FAQ

Payment and Ordering

1. What payment methods do you accept?

We accept major credit and debit cards, including:
1. Visa, MasterCard, American Express, Discover, JCB, Diners Club
2. PayPal
3. Apple Pay and Google Pay

2. How do I place an order?

To place an order:
Browse our website and select the products you wish to purchase.
Add items to your shopping cart.
Go to the checkout page and enter your shipping information.
Choose your payment method and complete the transaction.
After the transaction is completed, you will receive an order confirmation email.

3. Do I need an account to make a purchase?

No, you can shop as a guest. However, creating an account with us offers benefits such as faster checkout, order tracking, and access to exclusive promotions.

4. Is it safe to shop on your website?

Yes, absolutely! We take your privacy and security seriously. Our website uses encryption technology to ensure that your personal and payment information is kept secure during transactions.

5. How do you protect my privacy?

We value your privacy and will never share your personal information with third parties without your consent. For more details, check out our Privacy Policy.

6. I haven't received an order confirmation, what now?

If you've made a purchase with us, you should receive an order confirmation by email within a few minutes. If you haven't received the confirmation, here are some possible reasons:

1.) You may have entered the wrong email address.
2.) Please check your spam folder. The confirmation may be there.
3.) The order process may not have been completed correctly.

If this happens, please don't worry and contact us immediately. We will help you resolve the issue.

7. Do you offer discounts or promotions?

Yes! We frequently run promotions, discounts, and special sales events. To stay updated on our latest offers, sign up for our newsletter or follow us on social media.

Product Information

1. How do I make sure I buy the correct size?

The key size of clothing is the chest, and choosing the size according to the chest can generally be accurate. To be on the safe side, please check the size chart on product page to determine your chest before placing an order. Don't worry if you get the wrong size, we can exchange it for you. If you are still worried about the size, we recommend choosing a larger size.

2. Can I exchange for a different size?

Yes, we accept exchange within 15 days of receipt for most items in new condition. Kindly suggest you to contact manual service for exchange details if necessary.

Note:
1.Order id is needed. (You can find the order number on your account)
2. The used and broken items cannot be returned or exchanged.

3. What’s the material of your clothing?

The specific description of the product on the product details page, if you are still unclear, please contact us as soon as possible.

Shipping

1. What are your shipping times?

Your order will be delivered within 8-14 business days.

2. Do you offer international shipping?

We currently ship to addresses within USA, Canada, United Kingdom, Australia, Ireland. Please ensure that your shipping address is accurate and complete to avoid delays or misdelivery.

3. How can I track my order?

Once your order has been shipped, you'll receive a tracking number via email. You can use this tracking number to monitor the status and location of your package. Alternatively, you can log in to your account and visit the "Track" section for order tracking.

4. My delivery address has changed—what should I do?

If you have a new address, please let us know as soon as possible so we can update the shipping address before dispatch. If the product has already been shipped, unfortunately, the address change will no longer be possible.

Return

1. What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer support team immediately. We will assist you in resolving the issue, either by arranging a replacement or issuing a refund.

2. Can I change or cancel my order after it's placed?

Once an order is placed and payment is processed, we aim to ship it as soon as possible. If you need to make changes or cancel, please contact us immediately. We’ll do our best to accommodate your request before the order ships.

Get in touch

Have questions about your order, or a general enquiry?